Payment and Shipping
We currently mainly accept bank transfer for all payments, after the 'Peptide and Research Science Sector was deemed high risk in May 19' - this is available for all customers.
We also accept Bank Transfer for EU and International customers. At checkout, simply click the Bank Transfer option where our information will be displayed, so have a pen handy and finally click confirm your order further down the page.
Please then email us with the subject line PAID and your order number.
UK Customers- as you are already in the UK, we expect payment to be sent for your order within 24-48 hours. If nothing has been received during this time, we will cancel your order to free up stocks for our other customers.
In addition - we now also accept Bitcoin as a payment method - during checkout please select Bitcoin and we will email you full instructions within 24 hours with our wallet address.
Please note - if a successful payment is made, it can take up to 1 working day to update your order status, so please do not worry if nothing has changed a few hours after placing your order. Please also check your spam/junk folder as our updates often end up in there.
Order status changes:
PROCESSING: YOUR ORDER HAS BEEN RECEIVED WITH THANKS BUT NO PAYMENT YET
PROCESSED: WE HAVE RECEIVED YOUR PAYMENT AND WE ARE PREPARING YOUR ORDER
SHIPPED: WE HAVE SHIPPED YOUR ORDER AND YOUR TRACKING NUMBER WILL HAVE BEEN SENT BY EMAIL (PLEASE CHECK YOUR JUNK EMAIL)
Our email: firstname.lastname@example.org
International Customers: Ideally please use someone like transferwise etc who can send your bank transfer quicker and cheaper than your own bank with better exchange rates!
We endeavour to ship all orders within 24-48 hours of receiving cleared payment (Business Days). Our cut off time for same day dispatch is 2pm UK GMT. We ship Monday to Thursday, so any orders placed after Thursday 2pm, will be sent the following Monday morning.
Your orders will be sent by Royal Mail Special Delivery before 1pm. If you require normal 1st class post in the case you cannot sign for it, please write this at the comments point during checkout. We must state we cannot take responsibility for any untracked packages going missing, though we do obtain proof of post.
UK orders arrive on a next working day basis 99% of the time. During busy periods this can extend to 2-3 days, although it is rare and carries a £5000 compensation limit. Once your order has been sent, we will send you a tracking a number, so you can keep check as to where you order is. We charge £4.48 per order within the UK which is far less than what RM charge us.
We ship from the UK all over the world. However must state, it is your responsibility to ensure the products ordered are legal to import into your country in advance.
Your orders will be sent by Royal Mail 1st Class International Airmail Tracked or one of a variety of couriers, and the charge for this is £10.00 - we do not make any profit through shipping - in fact we usually lose a few quid. But we like to keep things as simple as possible. This is most often a signed for service. If you do not want or are unable to sign for delivery, please insert the words UNTRACKED INTERNATIONAL in the comments section at checkout. Please note in such circumstances if the parcel were to become lost, we would be unable to take any responsibility for this as we are unable to track the item and confirm it's whereabouts, however we keep proof of post for all parcels we send, as well as email receipts and will help where we can.
We will update your order with a tracking number once sent, allowing you to track the status of your order. A link will be provided to track your item. We package all orders completely discretely and securely.
We are unable to provide an ETA into your country, as once your order leaves the UK, the time scale is down to how quickly and efficiently your countries postal system processes the order. Generally speaking, for EU countries it takes 2-6 working days, for the USA/Canada and Australia it takes 4-15 working days. These are averages based on our experience.
We can offer an express option internationally - the cost of this varies from £15-35 GBP. Average delivery time is 2-4 working days. Please contact us in advance should you wish to have your order sent via Express Delivery and we will work out which courier to use.
Please be advised that we expect you to have checked your countries applicable laws before placing any order with us, as we are unable to do this for you. We ensure every order sent is packaged professionally, securely and with discretion.
In the event your item is lost or seized, please contact us and we will work with you to resolve any issues ASAP. We do reship whenever possible and we will always do our best to please our customers. However, if you have ordered products knowing they are in fact illegal to import into your country, we will not be able to assist in any way. Remember, all products are for research use only and if we have received a returned package back that is illegal in your country, we will not resend the order.
We work especially hard ensuring we provide the highest quality peptides and research products possible, and that we provide the very best customer service available. So please feel free to contact us with any questions, at any time. We will be very pleased to help you.
Please email us email@example.com for any further help