Shipping Information


Shipping Information

Updated with effect 2nd April 2021


UK Clients:

We dispatch from the UK, using Royal Mail 24hr Tracked for orders sub £100 in total value and Royal Mail Special Delivery for orders up to £500 and then insured £1000 with Royal Mail Special Delivery.
Orders are typically processed and packed within 2 working days and tracking information sent via our website email updates.
At times these updates can end up in some peoples junk/spam inbox - so if in doubt please check there prior to getting in touch. Additionally, please log in to your website account and click order history, scroll down to order history, and click your latest order for the latest updates.
Postage costs: £4.50 Royal Mail 1st Class Recorded
Royal Mail Special Delivery: £8.00 (inclusive of £500 & £1000 insurance)
Tracking and proof of post is collected and available on request for all orders.

European Clients (EU & all European Countries):

We ship to countries throughout Europe. Brexit has meant any country outside of the UK requires a Customs Declaration and Valuation. Packaging is always secure, discreet and professional.
We use Royal Mail International Tracked (no signature required) for all orders. Any particulars regarding your order and packaging requirements please state in the comments box at checkout.
Postage costs: International Tracked and Signed with £100 compensation: £12.50
International Tracked and Signed with £500 compensation: £14.50
Tracking and proof of post is collected and available on request for all orders.

USA/Australia/New Zealand/Canada:

We are able to ship to the above countries, however Royal Mail have increased postage prices with effect from 31st January 2021. An example being a parcel to the US weighing 400g, small parcel, to the US, previously would cost us £8.50. It now costs us £21.50. As such for our US/AU/NZ/CA clients we use an international courier service, which aims to deliver within 3-5 working days. The cost on average up to 1kg, is £20.

ROW:

For all other countries, we will adopt the same shipping procedure as noted above for the US/AU/NZ/CA. The price for the same shipping does vary but for simplicity, we have capped it at £25 per parcel up to 1kg in weight.

PLEASE ENSURE ALL ORDERS PLACED ARE LEGAL TO IMPORT INTO YOUR COUNTRY, THAT YOU HAVE CLARIFIED WITH YOUR RESPECTIVE COUNTIRES CUSTOMS AND BORDER FORCE TEAMS AS WE ACCEPT NO LIABILITY IF YOU DECIDE TO ORDER WITH THE KNOWLEDGE THAT SUCH AN ORDER IS STRICTLY PROHIBITED.

Custom Packaging and Shipping: Should you require any specific packaging requirements - please leave as much information as possible within the comments section. We will, to the best of our ability and within reason, do our best to accomodate.